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SOLARWINDS NETWORK TOPOLOGY MAPPER INTEGRATION UPDATE

Finally, you can select if you want to be able to send comments from SolarWinds Service Desk to JIRA via a simple checkbox. This will be used when you want to communicate to the SWSD Incident agent privately from JIRA to perhaps let the agent know a private status update.

You can also select the name of the user that is associated with private comments from JIRA and link back to your SWSD.

Close the SWSD ticket with the details from JIRA.Define what to do when an issue is closed in JIRA. Click Next Step (Tickets and Comments) to continue configuration. This defines the relationship allowing data and information to flow to the correct place within the databases on each side of the integration. Map the fields for the path between SWSD and JIRA. Click Next Step (Field mapping) to continue configuration. Select the Default Project and Default Issue when incidents are escalated to Jira. Click Next Step (Select Defaults) to continue configuration. In addition, this step allows you the opportunity to select the issue type (task, incident, change, epic or story) as shown in the screenshot below. Select the associated checkbox of projects in JIRA you would like tied to your Service Desk. Pull projects and issues from your JIRA instance over into SWSD. Click Next Step (projects and issues) to continue configuration. This takes you back to the activation page.Return to your SWSD and click the Active button.Ĭlick Allow to give SWSD access to read/write in JIRA.See the confirmation screen confirming the application link was created successfully. ).Ĭheck the checkbox for Create incoming linkĮnter Consumer Key (samanage) and a Consumer Name (Samanage), and paste the RSA public key you generated in Samanage into the "Public Key" field, then click Continue.

Select Generic Application from the Application Type dropdown.Įnter Samanage (uppercase first letter), for the Service Provider NameĮnter samanage for the "Consumer key" and the "Shared secret" (note the use of lower case here).įor the Request Token URL, Access token URL and the Authorize URL, enter the url of your Samanage account (e.g. In the Application Name field enter Samanage (uppercase first letter) In the Link Applications section, enter the requested information.When presented with the following warning, please disregard and click Continue ) into the field at the top of the Configure Applications Links page, and click Create new link Enter the URL of your SWSD account (e.g.Click on Products and Application Links.Log into your JIRA account and navigate to Settings.Make sure you have an active JIRA account and enter the URL in the space provided.

SOLARWINDS NETWORK TOPOLOGY MAPPER INTEGRATION UPDATE

After the issue is closed in JIRA, the incident in SWSD will simultaneously update with the details from JIRA.

You can now escalate any incident to JIRA via the Incident details page.

Authenticate SWSD and JIRA to establish a connection.

To begin, navigate to the Setup of your SWSD, scroll down to Integrations and select JIRA. SolarWinds recommends setting up service accounts in both JIRA and SWSD for smooth integration of the two platforms. The integration of JIRA with your SWSD allows you to escalate an Incident directly in to a JIRA project. There are several applications you can integrate with your SWSD to improve efficiency for all process within your organization.